We don't know exactly what makes cats so cute and funny and irresistible. But we do know the answers to some of your other frequently asked questions.
Specially marked orange cartons of Fresh Step® Litter can be found at most major retail outlets that sell Fresh Step® Litter beginning in October through the end of December, 2010. Only the 20lb. cartons Fresh Step® Scoopable Litter and Fresh Step® Multiple Cat Strength Scoopable Litter feature this program.
Click here for full details on the Give a Cat a Fresh Start/ASPCA® Orange Box Donation Program.
Our newest rewards give you many ways to treat yourself and your cat to something special. From our Health & Care and Play & Pamper rewards, there are many ways to show your cat some love. Or you can even Get Personal by adding your cat's photo to one of your favorite items!
In addition to the new rewards, you can submit your cat's photo and let everyone see why your cat is special. Become a Friend of Paw Points® and upload your cat's photo to share with other Paw Points® members!
We have also updated our Terms and Conditions to better serve the needs of our members. Shipping is now included in reward redemption, some reward point values have been reestablished, and account maintenance conditions have changed. Please visit our Terms and Conditions for detailed updates.
YES - we regularly have fun chances for our members to win prizes. Our latest chance to win has expired, but be sure to check back frequently for your next opportunity!
You need to register so that we can track your points, allowing you to redeem them for great rewards. By registering, we're able to show you all of your account information including your point and redemption history. We can also ship rewards to you based on the profile information you provided.
1. First, click the Sign Up link at the top of the screen.
2. Follow the instructions to fill out the registration form and create an account. To create an account, you must have a unique valid email address. Limit one (1) Account per person.
The Paw Points® program is free to residents of the USA, including Alaska and Hawaii. Each registrant must be 18 years of age or older and have a valid and unique email address.
Participation in the Program constitutes the participant's full and unconditional agreement to the Terms and Conditions.
After you login, click on My Account and then Update Profile to change your account information, including email address.
You can still login, but you must use the email address that you registered with originally. Once you are logged in, you may update your email address by logging in to your account with the current email, going to My Account at the top of the home page and selecting "Update My Paw Print" from the drop-down menu that appears. Afterwards, you will be able to access your account with the newly updated email address.
If you don't remember your password, click here and follow the directions so that we can send you instructions on how to reset your password.
For a limited time, when you purchase cartons of Fresh Step® Extreme Odor Control litter, you will receive double Paw Points® when you enter the Paw Points® code. Offer valid 6/1/11 through 7/31/11. Offer applies only to Fresh Step® Extreme Odor Control litter.
Prior to June 30, 2004, before the advent of the online Paw Points® rewards program, some Fresh Step® products offered a "Clip-n-Snip" mail-in program. Under this program, users clipped points off of their packaging, mailed them in to collect points and redeemed for rewards by mailing in order forms. If you have these old "Clip-n-Snip" points you must submit them through our Contact Us form before January 15, 2009 to have them added to your account balance. "Clip-n-Snip" points will not be honored after January 15, 2009. Only these old "Clip-n-Snip" points are expiring, your Paw Points® codes (for online entry) will still be valid.
To earn Paw Points®, simply Sign Up for the free program with a unique email address. Once registered, enter a Paw Points® code found in specially marked packages of Fresh Step® cat litter products in the Add Points section. You will also need to indicate where you purchased the product. Keep in mind that Zs and 2s look similar. Click the "Enter Code" button. The points will be automatically entered in your Paw Points® account.
The location of the code will depend on the type of package you've bought. Box and Older Bags: The code is printed on the inside of the outer layer of the packaging as indicated by the dotted line on the right side panel. Cut around the dotted line and look on the flip side for the code. On most packages you will see a small black paw printed near the code. If there is no paw on your package, the code is still valid. Newer Bag Packages Less Than 42lbs: The code is printed on the back of the bag at the bottom of the Paw Points® section in a rectangular area highlighted in yellow. In some cases, you may find your code printed outside of this highlighted area. Look for the code in white lettering on the dark green background near the highlighted area. If you cannot read your code, please let us know by using the Contact Us form. Plastic pail: The code is located on the brochure you'll find inside the pail. Due to the filling process in our production facilities, the brochure may be toward the bottom of the litter. It is wrapped in plastic so it will be protected. 42lb Bag: The code is printed on the inside. Open the bag and the re-sealable zipper. If looking at the outside of the bag where the bag reads "Find unique Paw Points® code printed on the reverse side" the code is close to this but printed vertically on the inside of the bag.
Please verify that you have entered the code correctly. Note that the letters in the code are all uppercase. If you are still having problems, let us know by using the Contact Us form.
If you entered your Paw Points® code and received the following message: "The code you entered has already been entered," and you did not enter this code previously, please contact us. Make sure to provide us with your Paw Points® code and the product details. We will research the issue and get back to you within 2-3 business days.
Please let us know immediately by using the Contact Us form.
Once you are logged in to Paw Points®, you can find your point balance near the upper left corner of the web page or on your My Account page.
First, log on to Paw Points®. Browse through the rewards and make your selection. Then follow the simple checkout process to redeem your reward. You'll be asked to confirm your delivery address to make sure your reward gets shipped to the right place.
Sometimes your computer's cache (this is the short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in. If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, open a new browser window, and log back in. If that doesn't work, let us know by using our Contact Us form.
Yes, your Paw Points® account will expire after a year of inactivity. Please be sure to log in regularly to avoid having your account expire. See our Terms and Conditions for complete details.
You can choose from several rewards in a range of categories. Click the rewards catalog menu item to browse the latest assortment.
We make it easy for you to find the rewards you want. Click the rewards catalog menu item to browse through rewards by different point value ranges.
You will be able to save the image directly to your phone. Once saved, locate the file and set it as your background or use it however you would like.
After you have saved the image to your computer you can try the following:
*This information is being provided as tips to assist and may not be suitable for all devices. You may have to refer to a manual for additional assistance.
As described in our Terms and Conditions, we may occasionally adjust the number of points needed to acquire certain rewards. These changes will be based on the number of codes in market, the point values of the codes available, and opportunities to bring you new rewards. If you previously redeemed a reward which is later offered for fewer points, please note that we cannot credit the difference to you.
This is an indication that inventory on this item is limited. If this is an item you really want and you have the points, you should consider redeeming your points for it sooner rather than later, as our inventory may run out.
The mailing address that is entered with your account is used to mail rewards. However, you can update that address at any time by going to My Account and then selecting the Update Profile option. All rewards can be delivered only to U.S. street addresses in participating states. Sorry, we cannot ship to PO Boxes.
After you redeem points for a reward, you will receive an email confirmation. If you redeemed a physical reward, you will also receive an email confirming once it's been shipped. If it's a digital reward, you'll receive an email to the email address we have on record with instructions on how to redeem your actual reward.
No. If you have enough points to redeem the rewards, there is no limit by day. However, certain rewards have a redemption quantity limit per member.
As long as you have the points to redeem, there is no limit.
Generally, rewards will be sent via the US Postal Service. However, some items may be shipped via UPS. Rewards can be delivered to street addresses only; sorry, but we cannot ship to PO Boxes.
Physical rewards will be shipped within 2-4 weeks from redemption and digital rewards should arrive in your email inbox within 72 hours of redemption. Click here to contact us if you have still not received your reward.
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The site will perform best with Flash Player 7 and above.
Follow the directions to send an email to friends to let them know about the Fresh Step® Paw Points® program. You can customize your eCard by choosing your favorite image, then pairing it with the message you want to send.
Each month we'll have a drawing to find our winner. If that's you, you'll be contacted via email with the great news!
You may redeem for up to 10 entries per day.
All prize drawings are random. As long as you enter, you have a chance to win. But the more you enter, the better your chances!
No. You will need to enter every month to be included in the current month's drawing.
No, the points you spend are considered redeemed toward sweepstakes entries and are therefore non-refundable.
Hurry and enter today! Enter every month until September 30, 2010.
Please see the Official Rules for complete details.
Only select packages will contain a code that can be redeemed for Fresh Step® Paw Points® rewards. Please view the Qualifying Products Page to see which products are eligible.
Check out these FAQs. You may find your answer here right away. If not, complete this email form to your questions. We'll respond to your email address within 3 business days.