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Many of the most common questions are answered below. If you don’t find your answer, please contact us.

Troubleshooting

The litter I purchased seems dusty. Is it okay to use?

While we take a number of precautions to minimize dust in our cat litter products, once the product leaves our warehouses we cannot control the handling or storage methods used by others. Rough handling could further break up the clay particles and contribute to dust problems. Some packages may seem dustier than others. Both are fine to use. If you are at all dissatisfied with your litter, please contact us.

The litter does not control odor. What could be wrong?

Fresh Step® cat litter products have proven to be highly effective at controlling odors. There are a few things that you can do to ensure that the product works most effectively. First, be sure to follow the usage instructions on the package for the appropriate fill level (at least 2-3 inches for Fresh Step® Clay, 3-4 inches for Fresh Step® Scoopable, 1½ inches for Fresh Step® Crystals). Second, remove your cat’s waste on a daily basis and replace the entire litter box as needed (usually about once a week for Fresh Step® Clay, and once a month for Fresh Step® Scoopable and Fresh Step® Crystals). Finally, keep the litter box in open, well-ventilated areas. If you are at all dissatisfied with your litter, please contact us.

The Fresh Step® Scoopable in my cat’s box isn’t clumping. What could be wrong?

There are a few explanations for this. First, when initially filling the cat box, be sure there are at least 3 to 4 inches of litter in the box. This initial filling may require 14 lbs. of litter or more. Second, each time clumps of waste are removed from the litter tray, fresh litter must be added to the box as insufficient litter will inhibit clumping. Finally, do not mix non-clumping litters with Fresh Step® Scoopable as this will also inhibit clumping. If you are at all dissatisfied with your litter, please contact us.

The litter I’ve purchased seems lumpy. Is this normal?

Our high quality control standards ensure our litter products are packaged dry; however, once the product leaves our warehouses, we cannot control the storage methods used by others. The products can absorb moisture and become lumpy if stored in a damp place in the stores or in your home. To prevent lumping after purchase, store your cat litter in a cool, dry place. If you are at all dissatisfied with your litter, please contact us.

What should I do if my cat won’t use Fresh Step®?

If you’ve recently switched to Fresh Step®, your cat may need a little time to adjust — this is the case with any litter. You can make the transition easier for your cat by mixing one part Fresh Step® to one part old litter for the first week. After one week, empty the box completely and refill with only Fresh Step® litter. If you are at all dissatisfied with your litter, please contact us.

FAQs

Which Fresh Step® cat litter is best for me?

We have created a tool to help people pick out the best litter for their needs. Simply answer a few questions (such as how many cats you have, what kind of scent you want and if you want to scoop or not) and we will help you pick the best product.

We offer a range of products for every type of cat lover:

Fresh Step® Clay is the non-clumping clay litter that is paw-activated for immediate freshness. Its patented anti-microbial agent inhibits the growth of odor-causing bacteria, giving you superior odor control versus the leading clay litter*. Fresh Step® Clay offers minimal maintenance at a great value. Simply scoop out solids and empty your litter box once a week. The formula is lightweight and offers large granules for reduced tracking.

* Based on lab tests

Fresh Step® Scoopable litter offers the same paw-activated freshness as Fresh Step® Clay, plus odor-eliminating carbon to keep your house fresh. The great clump strength of Fresh Step® Scoopable allows you to scoop out the source of odors, so your litter box is always fresh. Fresh Step® Scoopable allows you to avoid complete litter box changes for an entire month, depending on the number of cats you have. The formula is 99.9% dust free.

Fresh Step® Plus Dual Action Crystals® combines our patented scoopable clay formula with Dual Action Crystals® to lock in odor and absorb wetness on contact. Get the convenience of Fresh Step® scoopable litter, combined with odor-locking crystals for outstanding odor control.

Fresh Step® Crystals offers the breakthrough technology of odor-trapping crystals. The crystals lock in odor-causing wetness, to stop urine odors 5x better than the leading regular litter**. Fresh Step® Crystals offers odor control and convenience, through its lightweight and revolutionary odor-trapping technology.

** Based on lab tests with cat urine

Where can Fresh Step® litter products be purchased?

Fresh Step® litter products are available nationwide in drug and grocery stores, mass distribution stores, such as Wal-Mart, Target and Kmart stores, club channels, such as BJ’s, and pet specialty stores such as PetSmart and PETCO. Contact us to find a listing of stores in your area.

What are the ingredients of Fresh Step® cat litter products?

Fresh Step® Clay contains a high-quality clay, fragrance and borates. Fresh Step® Scoopable contains odor-eliminating carbon, bentonite clay, limestone, fragrance and borates. Fresh Step® Crystals is made from silica gel, a porous substance that quickly traps liquid and then allows it to evaporate, and a fragrance. Fresh Step® Plus Dual Action Crystals® combines scoopable clay with an odor locking mineral crystal. If this doesn’t fully address your question, please contact us.

Can I recycle Fresh Step® Packaging?

The carboard cartons are recyclable, however our bags (used for Fresh Step® Natural Scoop, Fresh Step® Crystals, Fresh Step® clay and our 42 lb bag of Fresh Step® Scoop) are not currently recyclable. If this doesn’t fully address your question, please contact us.

Is Fresh Step® cat litter biodegradable?

No. Like most cat litters, Fresh Step® Clay and Fresh Step® Scoopable litters are primarily made of clay, a natural but non-biodegradable mineral found in the earth. Fresh Step® Crystals are not biodegradable, but are compatible with most landfill requirements. If this doesn’t fully address your question, please contact us.

Are Fresh Step® products safe for animals other than cats?

Fresh Step® products are not recommended for use with dogs, rabbits, ferrets or any pets other than cats. If this doesn’t fully address your question, please contact us.

Is Fresh Step® cat litter harmful to cats or other animals if ingested?

Fresh Step® cat litter is not known to cause harm to animals, including kittens, when ingested in small amounts. However, if a pet eats a large amount of any litter (e.g., a bowlful), we recommend that you consult a veterinarian. If this doesn’t fully address your question, please contact us.

How should I dispose of Fresh Step® cat litter? Is it okay to flush it down the toilet?

Used litter and solid waste should only be disposed of in the trash. We do not recommend flushing any cat litter down the toilet. If this doesn’t fully address your question, please contact us.

Can I mix scoopable and non-scoopable litters?

We do not recommend mixing Fresh Step® Scoopable litter and Fresh Step® Clay, as this will inhibit the scoopable litter's capacity to clump. To experience the combined performance of scoopable clay with crystals, try Fresh Step® Plus Dual Action Crystals®. If this doesn’t fully address your question, please contact us.

Can Fresh Step® cat litter be used to provide traction on snow and ice?

We do not recommend using cat litter as a traction aid on snow-covered ground. Scoopable litters, in particular, are slippery when wet and very difficult to remove from a wet cement surface. If this doesn’t fully address your question, please contact us.

Can Fresh Step® cat litter be used to soak up motor oil?

We also do not recommend using cat litter to absorb motor oil. Fresh Step® litter products are only intended for use as cat litters. If this doesn’t fully address your question, please contact us.

Is it safe for pregnant women to use Fresh Step®?

Unused cat litter is safe for handling by pregnant women. However, pregnant women should avoid handling used cat litter. Toxoplasmosis, an illness characterized by cold or flu-like symptoms, can be transmitted by cat feces. It is especially serious in pregnant women because it can cause birth defects. Immunosuppressed persons may also be susceptible to toxoplasmosis. For further information, consult your doctor. If this doesn’t fully address your question, please contact us.

Are there any human health concerns for people who come in contact with Fresh Step® Crystals?

While there are no health risks associated with unused Fresh Step® Crystals, pregnant women and immunosuppressed persons should avoid handling any kind of used litter. Toxoplasmosis, an illness characterized by cold or flu-like symptoms, can be transmitted by cat feces. It is especially serious in pregnant women because it can cause birth defects. For further information, consult your doctor. If this doesn’t fully address your question, please contact us.