START FRESH. STAY FRESH. GUARANTEED.
We’ll keep your house smelling fresh, or your money back.
We stand by our litter. No matter how much your cats stand in it.
Fresh Step® clumping litters feature a 10-day odor elimination guarantee, while our Crystals™. formula has a 30-day guarantee. If you find things are getting stinky before that time, just download the appropriate form (see below) and send it in for a full refund.†
†Don't worry; this isn't a catch. Just a few helpful hints: If you have trouble printing the form, use your mouse to right-click. Select "Save As" to save it to your computer. Re-open it from that location, print, and fill out.
The form itself also contains full Terms and Conditions.